Community Manager
Threecolts
Marketing & Communications
Atlanta, GA, USA
USD 45k-45k / year
Posted on Apr 23, 2025
Fully - Remote
$45,000 + Benefits
About Threecolts
Threecolts is on a mission to empower ecommerce sellers with world-class software and support. Our products help sellers grow and scale their businesses across platforms like Amazon, Walmart, and beyond. With a passionate user base and a strong focus on community-driven product development, we are seeking a dynamic Community Manager to be the voice, heart, and bridge between our users and our internal teams.
The Role
As a Community Manager at Threecolts, you will be the frontline advocate for our users across various social and support channels. You will play a crucial role in shaping the public image of our brand, supporting customer success, and ensuring a feedback loop between users and our product teams. This is a high-impact role that requires empathy, clarity, and a proactive communication style.
Responsibilities:
- Respond to customer support tickets with empathy and accuracy.
- Ensure a 90%+ positive CSAT score through timely and helpful responses.
- Escalate recurring issues and user insights to the product team.
- Provide additional support coverage during high-volume periods.
- Actively engage in community spaces such as Facebook Groups, Reddit, Twitter, and other platforms.
- Respond to questions, feedback, and concerns with a human and brand-aligned voice.
- Share updates, announcements, and product changes in community channels.
- Affiliate & Creator Collaboration
- Maintain strong relationships with affiliates and top community contributors.
- Share key product and company updates to enable accurate messaging.
- Encourage participation and collaboration with advocates and influencers.
- Monitor platforms like Frill for new feedback and route it appropriately via Linear (with correct status tags).
- Track and categorize feature requests and user pain points from all touchpoints.
- Highlight recurring themes and product suggestions for internal visibility.
- Participate in weekly syncs with Product Managers to share user feedback and trends.
- Help inform roadmap decisions through community insights and data.
- Collaborate with education, support, and product teams on key initiatives.
- Step in to support cross-functional projects as needed.
- Act as a connector between our users and internal stakeholders to ensure alignment and transparency.
- Build and nurture a positive, trusted community around Threecolts and Seller 365.
- Drive customer retention, product adoption, and brand advocacy through exceptional community experiences.
Customer Support & Feedback (30 mins–1 hour daily)
Community Engagement
Customer Feedback Management
Internal Collaboration
Cross-Team Support
Overall Goal
Requirements :
- Fluent in English (written and spoken)
- 4+ years in a customer-facing role, ideally in customer support or community engagement.
- Familiarity with ecommerce platforms—Amazon Seller Central knowledge is a major plus.
- Strong verbal and written communication skills.
- Comfortable being public-facing, with a positive and proactive approach to engagement.
- Ability to write clear, concise, and brand-aligned messages.
- Experience working cross-functionally in a fast-paced, remote environment is a bonus.
What You’ll Love About Us:
- Fully remote team with a collaborative and mission-driven culture.
- Opportunity to have a direct impact on product and user experience.
- Access to passionate users and the chance to grow a strong, vibrant community.
- Competitive compensation and room to grow.