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Customer Content Coordinator



Customer Service
Florida, USA
Posted on Monday, May 20, 2024
Salary: $45,000 / €30,340 (depending on location) per annum
At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey!
Our vibrant team spans the globe, comprising over 200 innovative minds from 32 countries across five continents. Together, we foster a culture of collaboration, diversity and relentless pursuit of excellence. At Threecolts, every day is a new opportunity to shape the future of Commerce, supported by a community that's as passionate about success as you are.
We're looking for an experienced and talented Customer Content Coordinator to join our Customer Relationships team, reporting directly to the Customer Happiness Manager. The CCC is responsible for managing their caseload, following communicated expectations. The CCC also supports customers by creating and providing proper documentation and generates brand excitement and recognition for customers through custom company designs.

Key Duties & Responsibilities

  • Creates customer-facing support documentation in a timely manner
  • QA’s new releases with great attention to detail to ensure accuracy of documentation
  • Researches appropriately within or outside of InventoryLab for accurate documentation
  • Organizes and edits existing documentation in a consistent and easy-to-read format
  • Assists with building knowledge bases of other products & QAing new articles for overall voice and tone consistency
  • Utilizes support knowledge & product research to consult on what new and improved articles are needed
  • Assists with the development of chat bot flows to provide better automation as AI features grow
  • Uses knowledge base metrics to update/add articles based on user need
  • Creates graphic designs for social media content, mass emails, swag, and customer appreciation materials
  • Creates designs for special projects such as customer coaching and self-serve learning
  • Assists with support portal communication channel projects and goals in Zendesk (or applicable support portal system)
  • Occasionally assists with customer-facing video creation and editing

Essential Skills & Requirements

  • Excellent English reading/writing/grammar skills
  • Must be able to work 9 am - 5 pm Eastern Time
  • Great attention to detail and some tech knowledge

Nice to Have

  • Experience in e-commerce
  • Experience working with remote international teams
  • Experience working in a startup or scale-up environment
  • API knowledge