Mission Support Delivery Coordinator
Saronic Technologies
Customer Service
Austin, TX, USA
Posted on Dec 5, 2025
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
About the Role
Saronic is redefining maritime autonomy, and the Mission Support Delivery Coordinator plays a vital role in bringing that vision to our customers. This position ensures that every system delivery — from our manufacturing floor to the customer’s site — is executed smoothly, accurately, and on schedule. You’ll be the connective thread between our customers, internal teams, and logistics partners, managing the process that turns production success into operational readiness.
Core Responsibilities
- Own the delivery coordination process from production handoff through customer acceptance, ensuring all milestones are met and documentation is complete.
- Manage customer paperwork and logistics documentation, maintaining accuracy and compliance across internal systems.
- Execute delivery workflows within our CRM/ERP platform (Salesforce), ensuring records are up to date and aligned with program timelines.
- Coordinate shipment logistics with customers and freight providers for both domestic and international deliveries.
- Communicate proactively with customers to confirm delivery windows, documentation needs, and readiness requirements.
- Collaborate cross-functionally with Mission Services, End-of-Line, Manufacturing, and Program Management to align on delivery schedules, resources, and manning.
- Support physical delivery operations, including participating in load-out days and assisting with equipment handling and staging. (Forklift training provided.)
- Manage internal scheduling requests to ensure proper staffing and coverage for each delivery event.
- Track and report on delivery KPIs, with emphasis on on-time handoffs and customer satisfaction.
Qualifications
- 3–5 years of experience in logistics, delivery coordination, or operations support (manufacturing or field service environment preferred).
- Strong organizational and communication skills; able to manage multiple concurrent deliveries with precision.
- Experience working cross-functionally with engineering, manufacturing, and field teams.
- Proficiency with CRM/ERP systems (Salesforce experience strongly preferred).
- Willingness to participate in hands-on logistics operations, including loading and shipment preparation.
- Forklift experience a plus — training and certification will be provided.
- Up to 10% travel (domestic and international).
- U.S. work authorization required.
What You’ll Bring
- A proactive, detail-oriented mindset with a focus on execution and accountability.
- The ability to thrive in a fast-paced, high-ownership environment.
- Strong interpersonal skills to manage communication between customers, logistics providers, and internal stakeholders.
- A collaborative approach with a willingness to roll up your sleeves to ensure mission success.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional standing and walking within the office.
- Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
- Visual acuity to read screens, documents, and reports.
- Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
- Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.