IT Specialist
Saronic Technologies
IT, Education
Franklin, LA, USA
Posted on Nov 20, 2025
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
Saronic is seeking a skilled and proactive IT Service Desk Specialist with a strong background in both traditional IT support and manufacturing technology environments. This role provides critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across our distributed and fast-paced operations. The ideal candidate combines technical depth, excellent problem-solving skills, and hands-on familiarity with supporting users and systems in both corporate and manufacturing settings.
Key Responsibilities:
- Provide IT support for hardware, software, and network issues—including desktops, laptops, servers, printers, and mobile devices—across corporate and manufacturing environments.
- Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.).
- Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication.
- Assist with setup and maintenance of network configurations—routers, switches, firewalls, and VPNs—within both office and production areas.
- Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance.
- Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace).
- Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding).
- Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments.
- Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency.
- Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies.
- Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent).
- Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability.
Required Qualifications:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
- 3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment.
- Strong troubleshooting skills across hardware, operating systems (Windows, macOS, Linux), and network components.
- Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles.
- Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools.
- Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs).
- Experience using helpdesk/ticketing systems and asset management platforms.
- Excellent communication and customer service skills; able to translate technical details into accessible explanations.
- IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable.
Physical Demands:
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional standing and walking within the office.
- Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
- Visual acuity to read screens, documents, and reports.
- Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
- Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Benefits:
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.