Product Manager
Paytient
About Paytient:
We’re on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
About The Role:
Since its founding in 2018, Paytient has made access and affordability to healthcare a certainty. Paytient is looking for a Product Manager who is passionate about the power of Paytient's platform and mission to help remove cost as a barrier to care.
You will be responsible for increasing member growth for our Health Payment Account (HPA) product by creating a smooth onboarding and account opening experience, and increasing card activation so that our members are ready to swipe their card to pay for care.
The ideal candidate will be a motivated self-starter that can deal with ambiguity and is always on the lookout for ways to improve the user experience. You are proactive, process and detail-oriented, and can handle multiple projects. You can thrive in a fast-paced, startup environment. You have managed the product design and development process to ensure that the needs of customers are met. You are a problem-solver and collaborator that can navigate ambiguity and move from concept to execution with confidence. You can determine the right product features with minimal direction, manage backlog items, work with cross-functional scrum teams, and effectively communicate with stakeholders to ensure customer satisfaction. You are an excellent data-driven storyteller and capable of presenting–and defending–your ideas to product owners, designers, engineers, and senior leaders.
The role reports to our VP of Product, and you can work from our Columbia, MO office, or anywhere within the United States.
What you will do:
- Deliver innovative, human-centered, and industry-leading products that deliver value
- Oversee all stages of product creation including design and development
- Prioritize the product roadmap and set quarterly OKRs
- Define the “what” and the “why” of new products and features
- Define and track KPIs, as well as collect quantitative and qualitative feedback
- Create Product Requirement Documents (PRDs) to define and align on goals, outcomes, requirements and timelines
- Work with cross-functional stakeholders and teams to define and align on business requirements
- Work with our partner bank for compliance reviews of new product functionality
- Translate high level requirements into products and product features
- Manage the product design and development process to ensure successful delivery of product functionality
- Conduct user research to inform product requirements, design, strategy and direction
- Leverage data and use market-leading product analytics solutions to make data-informed product decisions
- Collaborate with the engineering manager to manage the product backlog including design and development tasks, bugs and enhancements by using common backlog management tools such as JIRA
- Communicate customer problems, PRDs, and roadmap priorities to delivery teams
- Work in a highly collaborative fashion with design, engineering, customer success, marketing, compliance, and sales teams
- Assess the feasibility of business requirements, roadmaps, tasks, and priorities
- Conduct vendor assessments including identifying leading vendors, evaluating functionality and down-selecting vendors for leadership approval
- Monitor and evaluate product progress at each stage of the SDLC process
- Ensure successful delivery of initiatives listed in the product roadmap including meeting key milestones
- Facilitate agile meetings including planning, estimation, retrospectives and daily standup
- Test and validate new product functionality to ensure it meets expectations
What You'll Bring:
- At least 3 years of product management experience
- Experience working on fintech consumer-facing products
- Execution-focused with a track record of delivery
- Vast experience with agile software development, in particular scrum methodology
- Excellent problem solving skills
- Excellent written and verbal communication skills
- Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
- High degree of organization, initiative and personal accountability
- Excellent collaboration skills
- Strong presentation and writing skills
- Experience developing product roadmaps and release plans
- Ability to prioritize effectively and make tradeoffs
- Proficiency in the use of product analytics tools
- Knowledge and experience with human-centered design principles
- Balance of technical knowledge, user centricity and business acumen
Preferred Experience:
- Experience working at healthcare or payroll product companies
- Experience with bank account opening solutions and good understanding of TILA, ATR and KYC/CIP
Benefits We Offer:
- Medical, dental and vision insurance
- $4,300 annual HSA contribution
- Paytient Health Payment Account (HPA)
- Monthly lifestyle spending stipend
- 33 days of annual PTO
- 401k plan access with a 4% employer match
- 16 weeks of fully-paid parental leave
- Stock options in Paytient
- ...and more!
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.