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Member Engagement Manager, Medicare

Paytient

Paytient

United States
Posted on Tuesday, April 2, 2024

About Paytient:
We’re on a mission to help people better access and afford care.

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 2,000 employer health plans and providing certainty that people are better able to access and afford care.

We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.

About The Role:

We are looking for a marketing manager with medicare member communications experience to join our member engagement team. This role is a new position that will support our growing Medicare book of business as we partner with payers and PBMs to operationalize the Medicare Prescription Payment Plan for 2025 and beyond. The ideal candidate brings best in class lifecycle marketing expertise with a working knowledge of Medicare member communication best practices, ideally having previously worked for a Medicare plan sponsor. You’ll work cross-functionally to operationalize program communications in collaboration with our partners, combining your own expertise with insights from Paytient’s member engagement experience. In this role, you’ll work with marketing colleagues, project leaders, and product teammates to execute high quality work in a fast-paced environment.

Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana.

What You'll Do:

  • Lead M3P member engagement campaigns from strategy through production of collateral in partnership with our product team and our partners.
  • Translate our member engagement learnings for the Medicare audience and build best in class communications that drive program participation and enhanced collections.
  • Make recommendations to partners on approach and messaging that drives program objectives.
  • Build reporting for internal and external audiences to report on progress.
  • Manage compliance and security requirements in collaboration with partners.
  • Advocate for the member cross-functionally to inform product development and overall member experience.

What You'll Bring:

  • 3-5 years experience in Medicare member communications, ideally with a Medicare plan sponsor.
  • Experience building complex Medicare marketing campaigns from strategy through execution and reporting.
  • Familiarity with the technical aspects of operationalizing and maintaining multi-channel Medicare member communications.
  • Working knowledge of all relevant Medicare member communications regulations and guidelines.
  • Strong copywriting skills with experience writing for email, direct mail, and video.
  • Analytical, test and learn approach to campaign management.
  • Experience with Iterable or similar email platform, building complex drip campaigns and trigger logic.
  • Demonstrated ability to collaborate and communicate cross-functionally
  • Experience building dashboards and reporting for member engagement.
  • Demonstrated ability to manage competing priorities in a fast moving environment.
  • Strong project management and time management skills.
  • Keen attention to detail
  • Undergraduate B.A. degree or equivalent work experience in a related field.

Benefits We Offer:

  • Medical, dental and vision insurance
  • $4,150 annual HSA contribution
  • Paytient Health Payment Account (HPA)
  • Monthly lifestyle spending stipend
  • 33 days of annual PTO
  • 401k plan access with a 4% employer match
  • 16 weeks of fully-paid parental leave
  • Stock options in Paytient
  • ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.