Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

What You’ll Do

Serve as the face of Legora for our largest North American clients post-sale - guiding them from onboarding through adoption, expansion, and renewal
Own the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across the UK and beyond.
Lead client onboarding and implementation, setting a solid foundation from day one
Drive product adoption through structured enablement, success planning, and regular check-ins
Act as a strategic advisor, helping legal teams align Legora to their goals and uncover new use cases, working closely with our Legal Engineering team.
Identify and close expansion opportunities, managing commercial conversations including renewals and upsells
Monitor client health and proactively mitigate churn risks, while becoming a power user of our customer success tech stack.
Lead programming to cultivate a strong customer community through user networks and forums.
Collaborate with Product, Engineering, and Marketing to translate client feedback into product insights.
Help design and evolve our Customer Success playbook - your input will be vital in shaping how we operate in the US and beyond. We are just getting started on this and your input will not only be appreciated but expected.

What You Bring

7-10 years of Customer Success, Account Management, or full-cycle AE experience in B2B SaaS
Legal background and/or experience in Legal Technology is a plus
A proven track record of driving customer retention, satisfaction, and expansion
A hunter mindset and commercial acumen; you’re comfortable identifying and owning growth opportunities
Experience working with legal, compliance, or other regulated industries (or fast learners who thrive in complex environments)
High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
Strong onboarding and project management skills
Excellent communication abilities, with comfort handling both strategic and hands-on conversations
A desire to be part of an early-stage, fast-paced team - building the processes, not just following them
Comfortable with metrics - driven by data, customer health, and outcomes over process.

What's in it for you

Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney.
Competitive package: Comprehensive salary, benefits, and tools for success.
Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
In-person environment: Union Square NYC office designed for ambitious builders.
Benefits: U.S. employees receive medical, dental, and vision coverage, flexible paid time off plus company holidays, and a 401(k) with company match and automatic enrollment.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Compensation Range: $175K - $200K

Apply now

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