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Manager, Medical Operations



United States · Canada
Posted on Friday, June 21, 2024

EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims annually.

The Manager of Medical Operations is responsible for overseeing the production of Medical Chronologies and ensuring the efficiency and quality of day-to-day operations for our fastest-growing product. This role includes hiring, training, and up-leveling team members, managing the request queue, assessing quality, optimizing processes, and collaborating with cross-functional stakeholders to drive continuous improvement and effective performance as we scale.

What you’ll do:

  • Achieve operational production goals for efficiency, quality, and cost. Be the subject matter expert on team workflows, processes, and procedures to drive operational improvement in service of company objectives.

  • Manage the relationships with our vendor partners, ensuring standard operating procedures are followed, SLAs are healthy, and any knowledge gaps are immediately addressed.

  • Monitor team production on a daily/weekly/monthly basis to track performance against targets and identify production outliers, root causes, etc.

  • Create and maintain playbooks, SOPs, feedback loops, training resources, detailed knowledge bases, and similar materials to create sustainable, scalable production routines.

  • Work cross-functionally with our Product, Legal Operations, Engineering, and data teams to identify and capitalize on optimization opportunities.

  • Monitor the operational pipeline/queue to match supply and demand.

  • Oversee the payment system for Quality Assurance partners, ensuring accurate and timely compensation for team members.

  • Provide timely, considerate, and value-added feedback/support to team members across various issues (general performance, system/product questions, etc.), as well as complete final reviews of their work.

What we look for:

  • 5+ years of progressive experience in a fast-growing, highly collaborative environment.

  • Strong knowledge of medical terminology and treatment, medical records, medical bills, medical summaries, chronologies, and related documents, as well as an understanding of how medical evidence supports personal injury claims.

  • An understanding of how medical information is utilized in personal injury law across various states, including how medical evidence relates to the cognizable damages (and limitations) for such actions.

  • Demonstrated work experience managing operational, production-based workflows and teams, including BPO management, vendor management, and offshoring.

  • Significant experience building, optimizing, and implementing related processes, protocols, resources, and performance management frameworks.

  • Ability to leverage data to inform and support critical decisions, as well as synthesize disparate information quickly to develop a comprehensive understanding of the issue/opportunity.

  • Comfortable in a fast-paced environment where vision remains the same but information may not be 100% available and priorities can change frequently.

  • Proficiency in working with/manipulating large data sets via Excel, G-sheets, Forms, etc. (SQL a plus).

Benefits & Perks:

Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or experience level. To that end, we offer:

  • Choice of medical, dental, and vision insurance plans for you and your family

  • Flexible paid time off and 10+ holidays per year

  • A stipend to upgrade your home office for fully remote roles

  • 401k for US-based employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About EvenUp:

EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims each year. Every year, the legal system has made it difficult for millions of ordinary people to seek justice, especially for folks without means or who come from underrepresented backgrounds. Our vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.

EvenUp operates across a variety of personal injury cases, including motor vehicle accidents and negligence claims. Our ML-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time. As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.

We are one of the fastest growing startups ($0 to $10M in ARR in <2 years) and are funded by some of the best investors in the world, including Signalfire, Bain, and Bessemer, who led our recent $50M Series B.