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UX Researcher



United States · Canada
Posted on Thursday, November 23, 2023

As the first member of the UX Research team at EvenUp, your role will not just involve conducting user research but actively seeking ways to embed AI solutions that accelerate output and enhance quality. You'll be pivotal in identifying opportunities where AI can streamline processes, augment user capabilities, and facilitate faster, more efficient creation of high-quality work. You will be responsible for conducting research to uncover user insights, inform design decisions, and validate product concepts. You will work closely with cross-functional teams including designers, product managers, and engineers to ensure our products meet the needs and expectations of our users. You will provide actionable and meaningful data-driven insights that represent the voice of our users.

Key Responsibilities:

  • Perform all stages of UX research including identifying, planning, conducting, analyzing, and reporting of insights

  • Plan and execute user research studies, including usability testing, interviews, surveys, and contextual inquiries, as well as a comprehensive review of current data

  • Collaborate with product managers, designers, and developers to define research objective and prioritize research efforts

  • Develop and maintain a research roadmap, ensuring that user research aligns with product development milestones

  • Contribute to structuring, scaling and building the design team and organization

  • Conduct competitive analysis and benchmarking to stay informed about industry best practices and emerging trends

  • Analyze and synthesize research findings to create actionable insights that inform product strategy and design decisions

  • Create and maintain a user research repository to ensure insights are easily accessible to the broader team

  • Advocate for the user by presenting research findings and recommendations to stakeholders and leadership

  • Continuously monitor and assess user feedback and metrics to identify opportunities for improvement


  • This role is for a senior position and will require +5 years of proven experience conducting user research in a product development environment

  • Proficiency in a range of research methods, both qualitative and quantitative

  • Strong analytical and data interpretation skills to derive actionable insights

  • Excellent communication and presentation skills, with the ability to convey complex ideas in a clear and compelling manner

  • Experience working collaboratively in cross-functional teams which includes familiarity with UX design principles and the product development process

Benefits & Perks:

We seek to empower all of our team members to fulfill our mission of making the world a more just place, regardless of our team’s function, geography, or experience level. To that end, we offer:

  • Fully remote setup - work from wherever you feel is best (plus a stipend to upgrade your home office!)

  • Flexible working hours to match your style

  • Offsites - get to meet your coworkers on a fully-expensed trip every 6-12 months!

  • Choice of great medical, dental, and vision insurance plan options

  • Flexible paid time off

  • A variety of virtual team events such as game nights & happy hours

EvenUp is an equal-opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About EvenUp:

EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims every year. Every year, the legal system has made it difficult for millions of ordinary people to seek justice, especially for folks without means or who come from underrepresented backgrounds. Our vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.

EvenUp operates across all types of injury cases, from police brutality and child abuse to California wildfires and motor vehicle accidents. Our ML-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time. As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.